Terms of Service

Last updated: July 22, 2026

These terms govern your use of services provided by NeuroInsight Diagnostics, d/b/a BookedSolid ("we", "us"). By purchasing a plan you agree to them. We keep them short and in plain language on purpose; if anything is unclear, ask before you buy.

1. What we provide

BookedSolid's public pilot provides a fixed-scope website build plus managed hosting and care for local service businesses. The build includes the pages, revision allowance, and launch support stated at checkout. Marketing automation, AI call handling, messaging, and reactivation are separate optional services and are not included unless a written order expressly adds them.

2. Plans, pricing, and fair use

Plans are billed monthly or annually. Annual plans are prepaid and include 2 months free relative to monthly billing. All prices are in USD.

• Website Launch + Care — $149/month (or $1490/year) plus a $1497 one-time setup fee. Fair-use allowances:
  • Managed hosting, SSL, backups, and routine software updates
  • Minor content updates are scheduled through email support

Plans include fair-use caps on AI voice minutes, SMS, email volume, and database-reactivation list size so pricing stays predictable. Overages are discussed before they are billed.

3. Billing, cancellation, and refunds

• Payments are processed by Stripe. We never see or store your full card number.
• Any listed setup fee is billed once at checkout; the monthly (or annual) subscription bills separately.
• Month-to-month with no long-term contract. Cancel any time with 30 days' notice. Annual plans are prepaid and run for the paid term.
• When you cancel a monthly plan, service continues through the end of the 30-day notice period and you are billed for it; we do not refund partial months.
• If you cancel an annual plan before the end of its term, we refund the prorated value of the full unpaid-for months remaining after the notice period, at the effective monthly rate you paid.
• Setup fees cover discovery, design, build, and launch work. They are refundable before work starts; after work starts, they are non-refundable to the extent earned for work already performed.

4. Website ownership, domains, and portability

• Your domain should remain registered in an account you control. You must not send us registrar, email, or hosting passwords; we provide specific DNS records or a supported screen-share process instead.
• You are responsible for domain-registration and paid third-party fees unless a written order says otherwise. We do not buy a domain in our name on your behalf.
• After all undisputed fees are paid, you own the approved custom website copy and design deliverables we create for you, excluding our pre-existing tools, reusable components, and third-party materials.
• On cancellation, you may request a reasonable export of portable site content and custom assets. Provider-specific services, licenses, and functionality may require replacement on another host.

5. Your responsibilities

• You will provide accurate business details and approve final claims, services, contact information, policies, and launch instructions.
• You confirm you have the right to use every logo, photo, testimonial, trademark, and piece of copy you supply.
• Database-reactivation campaigns run only after you attest, in writing, to an approved consent basis for the contacts involved. When consent is uncertain we default to email.
• You are responsible for ensuring that any contact list you provide for reactivation or messaging campaigns was collected lawfully and that you hold the required consent under applicable law, including the TCPA. SMS campaigns require prior express written consent from each recipient.
• You will honor opt-outs from your own customers promptly, and you will provide accurate information about your business for use in the service.
• You will not use the service for unlawful, deceptive, or abusive messaging.

6. Estimates are not guarantees

Any revenue or missed-call figures we present — in proposals, reports, or conversations — are estimates built from stated assumptions. They are illustrations, not promises of results.

7. Support

Email support with next-business-day response. Pro adds priority support.

8. Suspension and termination

We may suspend or terminate service for non-payment or for use that violates these terms or applicable law. You may cancel as described in section 3.

9. Limitation of liability

The service is provided "as is". To the maximum extent permitted by law, neither party is liable for indirect, incidental, or consequential damages, and our total liability arising out of the service will not exceed the amounts you paid us in the three months before the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited by law.

10. Changes to these terms

We may update these terms; material changes will be notified to active clients by email before they take effect. Continued use after the effective date constitutes acceptance.

11. Governing law

These terms are governed by the laws of the State of Oklahoma, without regard to its conflict-of-law rules.

12. Contact

Questions about these terms: hello@bookedsolid.site or NeuroInsight Diagnostics, d/b/a BookedSolid, 1728 S Carson Ave, Tulsa, OK 74119.